AI-native SaaS · 2026
Waaru
A WhatsApp automation platform that keeps conversations on-brand, resumes interrupted flows and brings humans in at the right moment.
From agent state machine to production SaaSBengaluru, India · Engineering AI from prototype to production
Tanay Patel.
Full-stack & Generative AI Engineer
I turn ambitious AI ideas into secure, production-ready software—connecting product judgment, architecture and hands-on delivery.
Software Engineer 2 · AI Architect
- 6+
- years building production software
- AI × Full-stack
- architecture through delivery
- Build · secure · ship
- one connected engineering loop
Engineering approach
01 / APPROACH
“The interesting work begins after the demo—when AI has to become reliable, secure and genuinely useful.”
My work spans product discovery, system design, implementation and the last-mile decisions needed to ship into complex environments.
02 / SELECTED WORK
Systems built for the
messy real world.
A selection of products and platforms where engineering depth meets direct business value.
↗
Enterprise AI · Zendesk Labs
AI support learning systems
Goal-based training experiences that turn historical support context into adjustable, AI-generated customer scenarios and behaviours.
Generative AI applied to repeatable support-agent developmentRetail SaaS · 2025
POS billing & inventory platform
A point-of-sale system for shops to manage invoices, payments, customer credit, inventory and reporting from one operational workspace.
Connected accounting, WhatsApp and IVR workflows for daily retail operationsFintech SaaS · 2023
InvoiceIndia
An invoicing platform for Indian businesses to generate GST e-invoices and e-way bills through integrated tax-department APIs.
Connected compliance, accounting and WhatsApp Business communicationE-commerce · Multi-brand retail
Multi-brand e-commerce platform
A redesigned commerce system with multiple storefronts managed through one unified administration console.
Integrated payments, logistics, CMS, WhatsApp, technical SEO and AWS delivery03 / EXPERTISE
Across the stack.
Better together.
I connect product, design and engineering so teams make better decisions and ship cohesive systems together.
Production AI systems
RAG, evaluation pipelines and secure LLM integrations designed for reliability beyond the prototype.
- RAG
- LLM evaluation
- AI security
Agentic workflows
Stateful agents with tool use, human handoffs and recovery paths for real operational environments.
- Agents
- HITL
- AWS Bedrock
Full-stack products
From product discovery to polished interfaces, resilient APIs and cloud delivery—one connected system.
- Next.js
- Node.js
- AWS
04 / TOOLKIT & CREDENTIALS
Depth across the stack.
Judgment across the system.
Tools change quickly. The useful constant is knowing where to apply them, what can fail and how to make the whole product hold together.
AI engineering
Designing AI systems that can be evaluated, secured and operated after launch.
- RAG
- Agentic workflows
- LangChain
- LLM evaluation
- Vector databases
- Prompt engineering
- AI security
- AWS Bedrock
Product frontend
Turning complex workflows into fast, understandable product experiences.
- TypeScript
- JavaScript
- React
- Next.js
- PWA
- Browser extensions
- Design systems
- Analytics
Backend & cloud
Building the services, data models and infrastructure behind reliable software.
- Node.js
- Express
- Python
- AWS
- Kubernetes
- MongoDB
- MySQL
- DynamoDB
CERTIFICATIONS
Formal foundations,
applied in practice.
Microsoft
Programming with JavaScript
NPTEL · IIT
Information Security IV
NPTEL · IIT
Information Security V
Coursera
Search Engine Optimization
05 / EXPERIENCE
A career shaped by
increasing ownership.
From building complete products in small teams to creating and governing enterprise AI capabilities.
2024—Present
Zendesk
Software Engineer 2 · AI ArchitectBuilding and assessing AI-powered products in Zendesk Labs—from generative training systems and ticket intelligence to LLM comparison tooling.
- Enterprise AI
- Product architecture
- AI security
2021—2024
Snaphunt
Software EngineerShipped full-stack recruiting workflows, intelligent hiring automation and multi-channel communications inside a fast-moving remote startup.
- SaaS
- Full-stack delivery
- Product analytics
2019—2021
Independent & early teams
Full-stack DeveloperBuilt e-commerce and conference platforms, connected payments, logistics, CMS and messaging systems, and deployed them on AWS.
- E-commerce
- Integrations
- Cloud delivery
06 / BEYOND THE BUILD
Curious by profession.
Human by design.
I care about rigorous systems, but I do my best thinking with some distance from the screen. Travel, unfamiliar places and good conversations keep the work grounded in how people actually live.
Based in BengaluruAlways exploringStill shipping
07 / FIELD NOTES
Building in public,
thinking in systems.
Practical notes on production AI, product engineering and the decisions behind the build.
View all writingProduction AI begins after the demo
A practical framework for moving an AI feature from an impressive prototype to a system people can trust in everyday work.
Jul 2026Building Production AI · 1
Stateful agents for real conversations
Why conversational agents need explicit state, recovery paths and human handoffs to survive outside a controlled demo.
Jul 2026Building Production AI · 2
Design SaaS boundaries before features
The architectural questions I ask before a growing product accumulates permissions, integrations and operational debt.
Jul 2026Building a SaaS · 1
08 / LET'S TALK
Have a difficult product problem?
Bring the context. I’ll bring a systems view and a bias toward shipping.
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